Privacy

Who we are

Herbie Products is the registered business name of Marluciam PTY LTD, registered on 28 March 2023. Our ABN is 22 666 803 621.

Registered address

17A Millet Street, Joondanna WA 6060

Privacy requests

[email protected]

What we collect

Checkout details

• Name
• Email address
• Delivery address
• Order details

Contact form details

• Name
• Email address
• Order reference, if you provide it
• Message contents

How we collect it

• Directly from you when you place an order or send a message
• From PayPal when a payment or refund is processed
• From Cloudflare when the site is delivered and protected
• From HighLevel when we manage enquiries or follow up

What we do not collect

Do not submit sensitive medical information through any form on this site.

Why we collect it

• To process your order and deliver your purchase
• To reply to enquiries and provide support
• To handle faulty-item refunds and replacements
• To keep tax and business records
• To protect the site against abuse and fraud

Who we share it with

• Cloudflare, to host and deliver the site and protect it
• PayPal, to process payments
• HighLevel, to manage enquiries and customer communications
• Delivery carriers, to deliver your order
• Email provider, to send order confirmations and support replies

These providers may store or process information outside Australia.

Retention

Orders, tax records, and transaction records are kept for at least 5 years, or longer if required by law. Contact enquiries are kept for as long as needed to respond and then archived or deleted.

Analytics and cookies

We use essential cookies and similar technologies where needed to keep the site working and secure. We do not intentionally use advertising cookies. If we add analytics or marketing cookies later, we will update this policy.

Your rights

You can ask for access to or correction of your personal information by contacting us at the email above.

Contact

For privacy requests, use [email protected] or the contact form.